Privacy Policy

Updated as of 5 October 2026

Your privacy is important to us. This Privacy Policy explains how we handle your personal data when you use the Best Institute mobile application (the “App”), in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and other applicable laws of India. Please take a moment to read it so that you understand what we collect, why we collect it, and the choices available to you.

The App is operated by Bangalore Endoscopic Surgery Training Institute & Research Centre, Bengaluru, India (referred to in this Privacy Policy as “B.E.S.T Institute”, “we”, “us” or “our”). By creating an account or using the App, you consent to our collecting, using and disclosing your personal data in the manner and for the purposes described below.

We may update this Privacy Policy from time to time. The current version will always be published on this page with its date, and where a change is significant we will also notify you in the App or by email. Please check this page periodically.

1. Your Personal Data

   1. In this Privacy Policy, “Personal Data” means any data about you from which you can be identified, either from that data alone or together with other information we hold. The App collects only the following Personal Data:
      1. your name, email address and phone number, which you provide when you register;
      2. your password, which is transmitted over an encrypted connection and is never stored in readable form;
      3. your organisation and a short bio, only if you choose to enter them when you register;
      4. the account identifier we assign to you; and
      5. your course and lesson progress, and your quiz answers and scores.
   2. The App does not collect your location, contacts, photos, messages, payment or financial information, or information about your health. It contains no advertising, and it does not use analytics, tracking or crash-reporting services or collect device or advertising identifiers.
   3. Your reading position within a book is stored only on your device and is not sent to us.

2. Collection of Personal Data

   1. We collect your Personal Data only when you provide it or when you use the App’s learning features, namely:
      1. when you register for an account, sign in, verify your email with a one-time password, or reset your password;
      2. when you update your name or phone number in your profile, or change your password;
      3. when you progress through courses and lessons or submit a quiz; and
      4. when you contact us by email.
   2. Biometric sign-in, if you enable it, is carried out entirely by your device. We never receive your fingerprint or face data.
   3. Please ensure that the Personal Data you give us is complete and accurate. If it is not, we may be unable to create your account or provide the App’s services to you.

3. Purposes for the Collection, Use and Disclosure of Your Personal Data

   1. We collect, use and disclose your Personal Data for the following purposes:
      1. creating, verifying and securing your account, and signing you in;
      2. providing the learning content available to your account, and recording your course progress and quiz results;
      3. managing your account, including responding to your queries, requests and feedback;
      4. informing you of important changes to the App or this Privacy Policy;
      5. preventing misuse of the App and protecting the security of our systems;
      6. complying with applicable laws and lawful requests from authorities; and
      7. any other purpose reasonably necessary for the above.
   2. The table below summarises which data is used for which purpose.

      Personal Data	Purpose	Required?
      Name, email address, phone number, password, account identifier	App functionality; account management	Required
      Organisation, bio	Account management	Optional
      Course and lesson progress, quiz answers and scores	App functionality	Required

   3. We do not use your Personal Data for advertising or profiling, and we do not sell it. We will not send you marketing communications unless you have separately agreed to receive them.

4. Disclosure of Personal Data

   1. We take reasonable steps to protect your Personal Data against unauthorised disclosure. We do not share your Personal Data with other organisations for their own purposes.
   2. Subject to applicable law, your Personal Data may be disclosed, for the purposes listed above, to:
      1. the hosting provider that operates the servers on which the App’s data is stored, acting on our behalf;
      2. our professional advisers, such as auditors and lawyers, where necessary;
      3. government regulators, courts or law enforcement agencies, where we are required to do so by law; and
      4. any other party to whom you authorise us to disclose your Personal Data.
   3. Where our hosting provider processes Personal Data on servers located outside India, we require it to protect that data to a standard consistent with this Privacy Policy and applicable law.

5. Data Stored on Your Device

   1. The App does not use browser cookies. It stores the following on your device only:
      1. Sign-in tokens – kept in your device’s secure storage so that you stay signed in;
      2. Cached content and reading position – so that books load quickly and reopen where you left off; and
      3. A diagnostic log – a technical record of the App’s activity, used for troubleshooting. It stays on your device and reaches us only if you choose to export it and send it to us.
   2. You can remove cached content at any time using Settings → Clear Cache in the App. Uninstalling the App removes everything it has stored on your device.

6. Protection of Personal Data

   1. All Personal Data sent between the App and our servers is encrypted in transit using HTTPS. The App does not permit unencrypted connections.
   2. Access to Personal Data on our systems is limited to personnel and service providers who need it for the purposes described in this Privacy Policy.
   3. No method of transmission or storage is completely secure. If we become aware of a breach affecting your Personal Data, we will notify you and the relevant authority as required by law.
   4. You are responsible for keeping your password confidential. Please tell us promptly if you believe your account has been accessed without your permission.

7. Third-Party Sites

   1. The App may contain links to websites or services operated by third parties, such as our own website or video content hosted elsewhere. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policy of any site you visit.

8. Retention of Your Personal Data

   1. We keep your account information and learning records for as long as your account remains active, so that we can provide the App to you.
   2. When you ask us to delete your account, we will delete or anonymise your Personal Data without undue delay, except where we must retain certain records to comply with a legal obligation, in which case we keep them only for as long as the law requires.

9. Children

   1. The App is intended for qualified surgeons, surgical trainees and other medical professionals aged 18 and above. It is not directed at children, and we do not knowingly collect Personal Data from anyone under 18. If you believe a child has provided us with Personal Data, please contact us and we will delete it.

10. Your Rights and Personal Data Requests

    1. You may, at any time:
       1. view and correct your details in the Profile section of the App;
       2. ask us for a summary of the Personal Data we hold about you and how it has been used;
       3. ask us to correct, complete or update your Personal Data;
       4. withdraw your consent to our use of your Personal Data. Please note that we will then be unable to continue providing the App to you; and
       5. ask us to delete your account and the Personal Data associated with it. The steps are set out at bestinstitute.org.in/delete-account.
    2. To make any of these requests, or if you have a question or complaint about how we handle your Personal Data, please email bestinstituterc@gmail.com from the email address registered on your account. We may need to verify your identity before acting on a request.
    3. If you are not satisfied with our response, you may have the right to complain to the Data Protection Board of India.

11. Governing Law

    1. This Privacy Policy is governed by the laws of India. Any dispute arising from it is subject to the jurisdiction of the courts at Bengaluru, Karnataka.

Contact
Bangalore Endoscopic Surgery Training Institute & Research Centre, Bengaluru, India
Email: bestinstituterc@gmail.com
Website: bestinstitute.org.in